Received a defective or damaged product? We are committed to providing our members with top-quality products. Therefore, if you receive a product with any issues, please don't hesitate to let us know!

Help us, Help you! So we can resolve any product issues with you as fast as possible, send over the following info:

  • Order Number

  • The name of the defective product (include strain name)

  • Details outlining the product issue

  • A photo or video best depicting the product issue

Once we have these details, we will do our best to resolve any product issues with you as fast as possible. 

*Please note: We DO NOT accept returns. However, in the event that you have received a product that is not up to quality standards, our agents will work closely with you to find a resolution.

Our great team of agents are on standby to help with any questions! Prefer to chat? Give us a call at +1 833-628-0260!

Did this answer your question?