Received a defective or damaged product? We are committed to providing our members with top-quality products. Therefore, if you receive a product with any issues, please don't hesitate to let us know!
Help us, Help you! So we can resolve any product issues with you as fast as possible, feel free to send over the following info through our live chat and one of our agents can assist you:
Order Number
The name of the defective product (include strain name)
Details outlining the product issue
A photo or video best depicting the product issue
Once we have these details, we will do our best to resolve any product issues with you as fast as possible.
Find out how to Submit a Refund Request.
*Please note: We DO NOT accept returns. However, in the event that you have received a product that is not up to quality standards, our agents will work closely with you to find a resolution. Any refunds issued are via Cargo Points.