You now have the option to request a refund. Simply log in to your account, go to your order history, locate the item(s) you want to request a refund for, and click on "Ask for a Refund." You will be asked to provide a reason for your request and a description of the issue. If applicable, including a photo or video of the issue can help expedite the process.

Once you've submitted your refund request, our agents will review it and get back to you with a decision as soon as possible. To check on the status of your refund request, click on "My Refund Requests" under your account. If the status is "Processing" or "On Hold," that means we're still reviewing your request.

If your refund request is approved, find out how to use your Refund Code.

Please note, Pot Cargo does not provide returns or exchanges, nor do we offer cash refunds of any kind. All refunds issued are via Cargo Points.

Please keep in mind that our support agents reserve the right to approve or deny your refund request based on our policies, and can only approve refunds for items that are deemed defective, damaged, or lost.

Refund requests are handled within 24-48 hours of submission.

Important: In cases of defective or damaged product, or any product issues (such as wrong product received, missing product, etc.) it is our custom to ask for photos. The reason we ask for photos is so that we can provide valuable feedback to our vendors and shipping team to prevent similar issues in the future.

Please know that when we ask for photos, it is not to question your honesty or integrity. Our main goal is to ensure that our customers receive the best possible resolution and to provide detailed feedback to our partners.