PAYMENT & FEES

Why Am I Being Charged Tax?

If you've noticed charges for Goods and Services Tax (GST) or Harmonized Sales Tax (HST) on your online purchases, you're not alone. This change is part of Canadian regulations aimed at levelling the playing field between online and in-store shopping. Understanding the Taxes GST is a federal tax, while HST combines federal and provincial components in certain provinces. These taxes are now applied based on your location, so if you live in a province with GST or HST, these charges will appear at checkout.

I'VE SUBMITTED MY PAYMENT, WHAT'S NEXT?

Once you've completed your payment, it can take up to 40 minutes for it to be received on our end. Interac may hold your funds, in which case it will be "pending" status in your online banking until payment has been cleared. Once your payment is processed, you will receive an email confirming the deposit and your order status will change to "Processing." Orders are shipped within 24 - 48 business hours of payment being received. You'll receive your tracking info by email after it has shipped. If you ordered via Same Day or Next Day delivery, refer to the delivery schedules below. Orders placed and paid for after the final cut-off will be delivered in the first wave on the following business day. Next Day Delivery -- Etobicoke, Mississauga & Toronto Area Same Day Delivery -- Hamilton & Burlington Area Same Day Delivery -- Vancouver & The Lower Mainland Please note: If you have submitted your payment, there is no need to let us know, you will receive confirmation once your order has moved into processing.